Frequently Asked Questions
Everything you need to know about our sustainable beauty products and global services.
What makes AROMATICA products sustainable?
We prioritize the environment by using 100% recycled plastic packaging, sustainable glass, and ethically sourced organic ingredients. All our formulations are vegan and cruelty-free.
Do you offer international shipping?
Yes, AROMATICA Global ships to over 40 countries. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your products safe for sensitive skin?
Most of our products are formulated with hypoallergenic botanical extracts. However, since we use high concentrations of essential oils, we recommend checking the full ingredient list and performing a patch test.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We accept returns for unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.